Returns & Exchanges
At Hello Sugarhouse, we want you to love every piece you wear, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our streamlined process ensures that finding your perfect fit is as sweet and effortless as our collection.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Carefully place your unworn, unwashed items into their original packaging with all Hello Sugarhouse tags still attached.
Print and Attach Label
Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing